Estudio de factibilidad para la construcción de una agencia de atención al cliente de la Corporación Nacional de Electricidad CNEL EP en la parroquia Paraíso la 14, cantón El Carmen, provincia de Manabí

Abstract

Abstract: The electrical energy service is a human right, it contributes directly to the satisfaction of needs and economic growth, in compliance with the objectives of sustainable development, the national development plan and the strategic plan of CNEL EP, projects are developed to improve the quality and expand the distribution of electrical energy, this initiative proposes to raise the management indicators in the town of La Manga del Cura, for which the present work began with the objective of evaluating the feasibility for the construction of an Agency of Customer service of CNEL EP in the parish of paradise la 14, canton el Carmen, province of Manabí to contribute to the efficiency in the distribution of electrical energy and customer service in the zone of manga del cura and adjoining parishes, the status of the service in terms of the efficient and satisfactory response of services to customers and the efficiency levels of Electric Distribution a and Public lighting, the same ones that are established through indicators that become a base line.