Índice de percepción ciudadana sobre los servicios públicos de agua potable, y alcantarillado que recibe de la Empresa Pública de Agua Potable, Alcantarillado y Generación Eléctrica, Cantón Mejía

Abstract

Abstract: Perception is the action and effect of perceiving, also understood as the way in which each individual interprets, understands and appreciates their environment through the senses, which influence decision-making in the social, political and professional spheres. With this background, the present research work sought to know what is the citizen's perception about the public services of drinking water, and sewerage that it receives from the Public Company of Drinking Water, Sewerage and Electricity Generation, Mejía Canton. To fulfill this objective, a survey was applied that allowed obtaining data on the opinion of the population, through closed questions, with a sample of 369 people, later a treatment of the database was carried out, and proceeded with the generation of sub-indicators, indicators and an index. Among the most relevant results, an index was obtained that determines that the efficiency level of the Company is 0.59, placing it at the low-medium level; therefore, it is necessary to strengthen processes, as well as the redesign of a new strategic planning.