Propuesta de un programa de formación de líderes en la era digital integrando inteligencia artificia

Abstract

Abstract: The following academic work analyzes one of the most common problems encountered in organizations: leadership. It is based on a telecommunications company, where this analysis is proposed because within this organization, employees report being uncomfortable with their immediate supervisors' leadership style, generating high levels of employee turnover. To understand the complexity of the problem, it is important to understand why an analysis of the type of leadership used within organizations is necessary, since the impact that leadership has on employees is reflected in the work environment and, in turn, in the business results. In this process, it was important to analyze the type of leadership, the work environment, and the motivators of all employees, taking into account their age range. All of these factors are taken into account, as they will be key to ensuring that the organization has leadership that improves the environment, resulting in more positive business results.