Diseño de un sistema de gestión con integración de IA para reservas y venta de servicios de la Hostería Durán en la provincia del Azuay

Abstract

Abstract: This thesis proposes the design of a hotel management system integrated with artificial intelligence (AI) to optimize the reservation, accommodation, and service sales processes at Hostería Durán, located in the province of Azuay. Through a diagnosis of current processes, bottlenecks were identified in reception areas, specifically in the check-in and check-out processes, which are performed manually, resulting in a poor customer experience and operational inefficiency. The technological proposal includes a web-based platform, HosteBot (a 24/7 virtual assistant), fast check-in and check-out, electronic locks, digital payments, and process automation. These implementations are self-managed by guests or users of the services offered by the inn. The aim is also to reduce paper use and improve the perception of the establishment's modernization. All of these tools have resulted in the Inn being considered a benchmark for digital hotel transformation in Cuenca.