Inteligencia Artificial como herramienta para impulsar la gestión pública en el GAD del cantón Las Naves

Abstract

Abstract: Through an exploratory and descriptive research approach with a mixed methodology and both documentary and field design, this study analyzed the impact of Artificial Intelligence (AI) on the management processes of the Decentralized Autonomous Government (GAD) of the Las Naves canton. Using interviews with officials and surveys of citizens, key administrative bottlenecks such as in the areas of cadastral and revenue collection were identified, along with limited technical-operational capacity among staff to implement AI-based tools. Nevertheless, results showed strong public willingness to adopt such technologies, representing a strategic opportunity to modernize citizen services. The study concludes that AI can significantly enhance administrative efficiency and user satisfaction if supported by technical training, investment in digital infrastructure, and inclusive technology adoption strategies. This work provides valuable empirical evidence for future public policy focused on digital transformation in local governments, particularly in rural contexts.