Los factores asociados al desgaste en cuidadores formales del sector público del cantón Pasaje - Ecuador durante el año 2024-2025

Abstract

Abstract: This research identifies the factors associated with burnout among formal caregivers in the public sector of the Pasaje canton during the 2024 2025 period. These caregivers, exposed to emotional demands and chronic stress, developed stress-related factors such as compassion fatigue and empathy burnout, leading to burnout syndrome. Some employed compassion satisfaction as a protective factor against the phenomenon. Using a quantitative approach with a non-experimental, descriptive, and cross-sectional design, 37 public service professionals were analyzed through a non-probabilistic convenience sample, validated with a sociodemographic questionnaire. The results were evidenced using the Zarit Scale, GHQ-12, PROQOL-V, IDE Inventory, and the MBI, revealing the presence of mild overload in 81.1% of participants, a high percentage of empathy burnout (89.2%), low compassion satisfaction (73%), high levels of emotional exhaustion (81.1%), and depersonalization (89.2%). In contrast, 91.9% reported a high level of personal accomplishment. These findings indicate the presence of stressors triggering burnout syndrome, highlighting the urgent need for the implementation of institutional strategies.