Sistema para la atención de pacientes con diabetes con integración de un chatbot

Abstract

Abstract: This paper presents the development of a system for managing patients with diabetes, incorporating a chatbot. The implemented system provides patient support through interaction with the chatbot and offers medical staff a patient management platform. The theoretical section of this paper includes several concise analyses of related works, highlighting the most relevant characteristics for this system. The system is a fully cloud-based solution, and priority was given to maintaining it within a single tool environment, in this case, Google Workspace. The development process was organized using the SCRUM methodology, allowing for the assignment of roles and the division of system development into weekly milestones with ongoing reviews. The chatbot's usability was validated using the Chatbot Usability Questionnaire (CUQ). Twenty people participated in the questionnaire, and a score of 89.5 was obtained, representing an excellent level of usability for the chatbot.