Logística inversa: Manejo de devoluciones y reciclaje aplicadas a la empresa Laboratorios Acromax

Abstract

Abstract: This research analyzes the inefficiency of the reverse logistics system currently in place at Laboratorios Acromax, which has been identified as a slow destruction management model. The primary objective was to optimize the final disposal cycle to reduce operating costs. The study revealed that, although the commercial process is fast, the laboratory's logistical response for destruction exceeds 90 days, generating an annual storage cost of $90,000 due to the occupancy of 60 pallet positions. The main causes of returns are expiration at 55% and poor product condition at 40%, identifying flaws in planning and handling. The improvement proposal focuses on improving these timelines through a "fast track" protocol, which, through digitalization and the optimization of current processes, aims to reduce warehouse time to 15 days. Additionally, a dashboard of Key Performance Indicators (KPIs) is proposed to monitor operational and financial efficiency. The study concludes that the project's viability is high, as the savings generated by freeing up space outweigh the proposed investment in technology. This research can also serve as a model for other laboratories to adopt this methodology, combining logistical agility with financial sustainability.