Mejoras en la gestión de logística y transporte mediante la implementación de un sistema erp-tms. caso de estudio: Magnus-trans s.a

Abstract

Abstract: This research project was conducted at Magnus-trans S.A. and aims to analyze its logistics and transportation management, identifying the main operational deficiencies that affect its performance. Among the problems detected are frequent errors in billing processes, limited cargo traceability, deficiencies in route planning, and inefficient communication between administrative and operational areas, which generates cost overruns and reduces service efficiency. This research employed a mixed-methods approach, applying research instruments such as surveys of company employees, interviews with management and administrative staff, and direct observation of the flow of operational processes. This ensured that the information on which the proposal is based is reliable and grounded in the company's actual situation. The results of the field research demonstrate the connection between management's vision and how employees perceive the need to implement technology-based solutions and the positive shift towards digitalization. The proposal is to implement an ERP-TMS system as a way to improve logistics processes, enhance traceability, reduce operational errors, and strengthen decision-making, resulting in more efficient and competitive management.