Implementación de una capacitación innovadora basada en estrategias interactivas y gamificación para el aprendizaje del manejo de Google Drive dirigida al personal administrativo del Distrito de Salud 21D04 Shushufindi, con el fin de optimizar su desempeño laboral

Abstract

Abstract: This study analyzed the impact of training focused on the functional use of Google Drive on strengthening the digital skills of administrative staff in Health District 21D04. The research aimed to determine whether a structured training intervention could improve proficiency with this tool and foster more efficient work performance. This quantitative study employed a quasi-experimental design, applying a pre-test and post-test to a sample of 20 participants. Data collection was carried out using a multiple-choice instrument that assessed knowledge and skills related to file management, collaborative work, the use of forms, and cloud storage. Data analysis included descriptive statistics and inferential tests. The results showed a significant improvement in scores obtained after the training, as well as a reduction in the variability of the results, indicating greater proficiency with Google Drive. These findings confirm the effectiveness of the implemented training, providing empirical evidence on the relevance of strengthening digital skills in administrative contexts.