Diagnóstico del nivel de servicio del transporte público de pasajeros en la ruta ecovía: Quitumbe-Río Coca, en la ciudad de Quito

Abstract

Abstract: This study provides a comprehensive diagnosis of the Ecovía Quitumbe Río Coca route service in Quito, using a mixed-methods approach that combines user surveys, direct observation, and analysis of operational conditions and infrastructure. The research seeks to identify the main factors limiting the efficiency of the public transportation system, such as bus frequency, delays, passenger overcrowding, and infrastructure deficiencies, which affect user satisfaction and route performance. The results reveal that a lack of integration with other modes of transportation and operational management problems contribute to widespread dissatisfaction. To address these issues, improvements are proposed in infrastructure, modal integration, and system management, with the aim of increasing efficiency, reducing travel times, and improving the user experience. Implementing these actions will contribute to strengthening urban mobility, promoting safer and more sustainable travel, and facilitating integration with other modes of transportation in the city. In conclusion, improving infrastructure, optimizing operational management, and strengthening modal integration are fundamental steps to transforming the Ecovía into an efficient and reliable transportation system aligned with Quito's sustainable mobility goals.