Desarrollo e implementación de un sistema web autoadministrable para optimizar la gestión de citas y control de tratamientos dentales en la clínica Dental Magic de la ciudad de Quito

Abstract

Abstract: This research addressed the operational challenges faced by the Dental Magic clinic, which stemmed from a reliance on manual processes for appointment coordination and treatment follow-up. Key issues identified included scheduling errors, high patient no-show rates due to forgetfulness, excessive time dedicated to telephone coordination, and the inherent vulnerability of physical records. To mitigate these problems, a self-managed web system was developed using a robust technology stack: Angular for the frontend, Spring Boot for the backend, PostgreSQL for the database, and Firebase for cloud services. The development process facilitated the automation of healthcare workflows and was managed under the Scrum framework, spanning five two-week sprints. The resulting system features user authentication, an intelligent scheduling calendar, digital medical records, an interactive odontogram, and automated email notifications. Post-implementation metrics revealed significant improvements: the average scheduling time was reduced by 65% (from 8 to 3 minutes), patient no-shows decreased by 83%, and patient satisfaction rose by 42%, with the System Usability Scale (SUS) score increasing from 6.5 to 9.2 points. These findings confirm that the digitalization of clinical processes not only optimizes administrative efficiency but also substantially enhances the patient experience.