Plataforma de gestión del conocimiento para Pro-Hogar

Abstract

Abstract: The present project abords the design of a knowledge management platform for Pro-Hogar located in Loja, Ecuador, to get over the internal organization, the loss of knowledge due to high employes turnover and the lack of process and training structure. The main objective consists in designing a platform that structures the processes, optimize the transmission of information and strength human talent management, guaranteeing better organizational efficiency and sustainability in long term. It was used a mixed methodology that combined bibliographic review and internal and external analysis, organizational diagnosis through semi structured interviews to collaborators, expert validation and prototyping in Figma and conceptual integration of open-source tools (OpenKM, Moodle y OrangeHRM). The results confirm the technical, economic and organizational viability of the solution, with an initial investment of about 7 152 USD, recovery in approximately 4 months, annual projected savings of 20 000 USD, estimated reduction of 30-40 % of induction time and significative potential reduction of employes turnover.