Chatbot para gestionar el servicio de atención al cliente para la carpintería Jorgito.

Abstract

Abstract: Implement a chatbot to manage the customer service of Jorgito Carpentry that responds effectively to questions related to the business. This project arises to solve the business problem, which is the lack of service management in customer service, and if no solution is provided, manual processes and repetitive tasks will continue to be performed. All of this leads to a single outcome, the loss of customers and the dissatisfaction of those same. To organize the process of creation and implementation, the Kanban methodology was taken as a guide because the project fits its characteristics. For the development process, various tools were used such as Voiceflow, Google Sheets, Telegram, Railway, Google Forms, among others. Now, in order to evaluate the project, the SUS scale is used, which helps to measure the usability of the chatbot, and the results obtained were 82.5/100, which indicates that it is an "Acceptable" usability range.