Satisfacción del adulto mayor respecto a la atención recibida en los centros de salud urbanos del cantón Loja

Abstract

Abstract: To carry out this study, a mixed methodological approach was adopted, integrating quantitative and qualitative techniques. Structured surveys were administered and in-depth interviews were conducted with older adults who frequent health centers in urban areas. The satisfaction assessment was divided into three fundamental dimensions: Input, which encompasses the quality and accessibility of the infrastructure; Process, which analyzes the efficiency and treatment during care; and Outcomes, which measures changes in the health and well-being of patients. In addition, relevant demographic data were collected and examined, using Donabedian's model of quality of care as an interpretive framework to understand and contextualize the findings. The results of the study indicate high satisfaction among older adults with respect to the infrastructure of the health centers (71.1%) and hygiene (78.9%). However, areas requiring improvement were identified, such as waiting times, with only 34.4% satisfaction, and medication availability, where 32.2% were dissatisfied and 26.7% completely dissatisfied. The interviews also highlighted concerns about the quality of care provided by medical staff and the lack of medications.