Impacto del uso de ChatGPT en el tecnoestrés académico de los estudiantes universitarios

Abstract

Abstract: The aim of this study was to analyze the impact of ChatGPT use on the academic technostress levels of university students at the Universidad Técnica Particular de Loja. A mixed-methods approach was employed using a descriptive-correlational, cross-sectional, non-experimental research design. Data were collected through a questionnaire based on the NTP 730 standard and administered to a sample of 367 students. The reliability of the instrument was verified using Cronbach s alpha coefficient. The findings showed that ChatGPT is primarily used as a tool to support information retrieval, assignment completion, and study time optimization. In addition, participants exhibited low levels of skepticism, fatigue, anxiety, and technological inefficacy, although occasional signs of technological insecurity and cognitive exhaustion were identified. Correlation analysis revealed significant associations among several dimensions of technostress; however, no evidence was found to indicate that ChatGPT use is a determining factor in the development of high levels of academic technostress. It is concluded that artificial intelligence represents a valuable educational support resource when used in a critical, ethical, and responsible manner.