Fortalecimiento de la cultura y estructura organizacional en XILED S.A.S.: Una propuesta de gestión del talento humano bajo el enfoque de Management 3.0

Abstract

Abstract: This degree project is developed at XILED S.A.S., an SME in the electrical materials and LED lighting distribution sector, with the objective of diagnosing human talent management, with emphasis on organizational culture and structure, as a basis for designing an improvement proposal within the framework of Management 3.0. The research stems from the identification of a problem related to the need to strengthen human talent processes and establish roles and responsibilities, as well as the organization's interest in managing its employees' performance. To develop the diagnosis, qualitative and quantitative tools were applied, including semi-structured interviews, surveys, direct observation, and documentary analysis, evaluating five dimensions: vision, mission, purpose and values; organizational culture; leadership; organizational climate; and organizational processes and structure. The results show an organization with a collaborative culture and a favorable work climate, but with opportunities for improvement in process formalization, internal communication, recognition systems, and performance management. Through a decision matrix, the prioritized alternative was contrasted with three reference cases documented in Ecuador, Latin America, and internationally. Finally, an action plan was developed under the PM4R methodology of the Inter-American Development Bank, which included a Work Breakdown Structure, timeline, cost curve, and procurement, risk, communication, and responsibility matrices for a six-month period. This degree project represents a contribution both to the growth of XILED S.A.S. and to future research on the application of Management 3.0 practices in SMEs in Ecuador.