: Diseño de un modelo de gestión por procesos para la Escuela de Conducción del Sindicato de Choferes Profesionales del cantón Paltas, año 2015

Abstract

Organizations within any field of activity are facing major changes of a global marketplace, and to require it to organize its activities in such a way that allows them to stay with efficiency, effectiveness and quality, meeting the needs of customers. Driving school professional drivers' union Paltas Canton, is an organization that provides training services for qualification as a professional driver license "C". In this company it has strategic, operational and support processes. Student enrollment, academic preparation of students and degree students: for this research was made operational processes. The methodology incorporated four phases: identification and sequence of processes, process descriptions, monitoring and measurement and process improvement proposal. This methodology made it possible to obtain significant results in diagnosing processes and establish actions to improve the quality of processes and services. A proposal for continuous improvement and monitoring of processes using management indicators is established. KEYWORDS: MANAGEMENT, PROCESSES, INDICATORS, MONITORING, MEASURING.