Diseño e implementación del sistema de gestión de calidad según la norma ISO 9001: 2008 en la Gobernación de Zamora Chinchipe, año 2015

Abstract

This project called "Design and implementation of quality management system according to ISO 9001: 2008 in the Governorate of Zamora Chinchipe, 2015” main objective is to design a management system that allows standardize processes of the institution, in order to implement continuous improvement strategies aimed primarily at achieving efficiency and effectiveness in the delivery of products or services to internal and external users of the province of Zamora Chinchipe. The type of study used is bibliographic and application which allowed design the different manual processes based on the theory for use in practice, it is also explanatory because it is presented by flowchart the processes that were implemented in the Management of Human Talent the Government of Zamora Chinchipe. In conclusion it states that the quality management allows staff aware of the institution on the importance of quality in each of the activities performed same as reflected in job satisfaction.