Elaboración de un plan de mejoras en el proceso de recepción de causas, escritos y atención al usuario, para la Unidad Multicompetente Primera Civil del Cantón Lago Agrio, Provincia de Sucumbíos, año 2016

Abstract

This paper entitled "Development Plan for improvements in the process of receiving causes, documents and user support for the Unit Multicompetente First Civil of Lago Agrio Canton, Province of Sucumbios, 2016, is aimed at finding satisfaction needs external user, through the analysis of the results of the survey. The development of chapters of theses, are structured by a theoretical framework; which aims to develop the theory that the project will be based, the methodological design described in the chapter of the methodological framework, taking into account the discussion, analysis and interpretation of results, which is gathering information for analysis using statistical probabilities and subsequently the development of the proposal. The research contribution will allow make the best decisions by authorities of the Judicial Council, with the aim of contributing to continuous improvement and providing quality care and warmth to the general public