Mejoramiento de la Calidad de Atención al Usuario Externo en el Servicio de Emergencia del Hospital Cantonal Amaluza, Provincia de Loja, 2014

Abstract

Abstract: Patient Demand in this Area Hospital Emergency Amaluza, cause discomfort to users, since not all cases covered are emergencies, but pathologies that can be treated by outpatient; so it is necessary to consider strategies to improve the quality of care they deserve users who come to this house of health. The analysis of the problem, we establish that there admitted Inadequate Quality Customer Care / as in Area Emergency, as such this action project aimed at "Improving the Quality of Care in the External User Service proposed. matrix involved: Emergency Cantonal Hospital Amaluza province of Loja in 2013 " to do the logical framework methodology , which is a practical tool for designing , implementing and evaluating the results, using some instruments such as was used , problem tree , objective tree and logical framework.