Mejoramiento de la calidad de atención al usuario externo en el servicio de Emergencia del Hospital Rafael Ruiz de Pujilí en el año 2013

Abstract

Abstract: For patients attending the Emergency Service "Rafael Ruiz" Hospital Pujilí of MSP will see them better, implemented the Triage, therapeutic protocols for major causes of morbidity and process management in emergency were applied (SOAT/FONSAT). The problem Emergency Service was the lack of implementation of an area and Triage System for proper patient care, which was due to no job security for Resident Doctors, lack of involvement of the health team and lack of budget. The target population of this study action were patients attending emergency and according to its assessment on the Triage are classified into 5 levels: Level I (red), II (tomato), III (yellow), IV (green) and V (blue). In conclusion to provide adequate care and information to external users of hospital services human, technical and medical resources in the Emergency took advantage; and implementing a triage area.