Mejoramiento de la calidad de atención en el Centro de Atención Ambulatoria IESS Piñas 2014

Abstract

Abstract: Quality is a concept that involves the image the company projects and continuous improvement of services. So the need of the project to improve the quality of care in the "Ambulatory Care Center IESS PIÑAS" arises. The purpose of Implementing a breeding program in the CAA IESS Piñas reached 100% in the short term users who visited from January to March 2014, which has improved satisfaction members and retirees. The preparation, publication and implementation of procedures manual, as well as workshops and nursing medical updates have influenced the quality of care provided to those attending the outpatient area, which has been reflected through a survey, where more than 50% are fully satisfied. According to the patient's perspective relate to the implementation of signage, flowcharts and org 95% has been useful and 5% not useful. On the other hand coupled with the implementation of the educational program has improved the level of knowledge of users.