Mejoramiento de la gestión de calidad de atención del Servicio de Emergencia del Hospital Oncológico Julio Villacreses Colmot SOLCA, 2012

Abstract

Abstract: In July Villacreses Colmot Improving Hospital Care Quality Management Service Emergency Hospital Cancer "July Villacreses Colmot" SOLCA, 2012 "SOLCA city portoviejo, Manabi, Ecuador, an action project called developed" . This proposal began with a participatory assessment, which prioritized the central problem that patients presenting to the emergency receiving poor quality care; as causal factors and determined that there are no rules and protocols for care in the emergency room, health personnel is outdated standards and protocols, and there is no manual management attention. In response to these problems, the development and implementation of standards and protocols, refresher courses, and strategies for monitoring the quality of care was performed. As expected result of planned activities were fulfilled by 100%, with the active participation of the health team and support from the hospital authorities.