Diseño de un modelo de gestión de procesos para la empresa de servicios Kunansoft S.A. de la ciudad de Cuenca, año 2014

Abstract

This research study presents a proposal for a design of a process management model with the aim of providing a tool to direct the management processes in the company Kunansoft services, and improve the current situation of their processes. To carry out this research was counted with the participation of staff working in all areas of the company. Therefore, it is available to the decision of General Management´s proposal for the application. A macro process was established, whose purpose is to show how the system is structured responsible for satisfying customer needs, a process map was also was developed with the aim of observing the interrelationship of the various processes. Finally a manual process, which helps to know, integrate and unify adequately processes and procedures strategic, operational and support processes, each process contains important information such as: objective of process, responsible, flowcharts; subsequently indicators in order to measure, analyze and propose measures for improvement in each of the areas that have drawbacks, creating effectiveness under policies of quality and compliance, taking as a primary factor the customer satisfaction.