Diseño de un Sistema de procesos para el Área Comercial de la Cooperativa de Ahorro y Crédito “Once de Junio” Sucursal Piñas

Abstract

The cooperative of credit unions "Eleven of June" Ltda. Piñas branch, which provides financial services with credits the entire sector agricultural, commercial and service of all high gold part comprising the cantons of: Piñas, Portovelo and Zaruma, Atahualpa, Balsas and Marcabelí; flawed in the functioning and compliance with response times in the process of approval and disbursement of loans to its partners. "By which intends to design a system of processes for the commercial area of this entity, due to current processes generate waste of human and material resources in each of the areas involved, in addition to the discomfort of the partners since credits takes too much time to approval and disbursement of these, so with this new system design processes for the commercial area of Cooperativa de Ahorro y Crédito"Eleven of June"Ltda. Piñas branch will improve their competitiveness, institutional image, agility in processes, increase and fidelity of their partners, budget compliance and therefore its profitability. KEYWORDS: design, system of processes, commercial area, competitiveness, agility, compliance, profitability.