Evaluación y propuesta de mejoramiento de los procesos administrativos de la UDAI (Unidades de Apoyo a la Inclusión) perteneciente a la coordinación zonal de Educación Zona 1.

Abstract

Within the Programs and Support Services of the Ministry of Education are the UDAI (Units support inclusion) program implemented from a year ago but its operation has been reformulated, this educational service that is focused for children with Special education needs to be a support unit to inclusive education is important to the effective tax education development of this service, the same that aims to ensure the permanence in educational institutions of children with special educational needs associated or not to a disabilities. For this reason this work has been the opportunity to evaluate and propose the improvement of the administrative processes of the UDAI, in order to achieve better results and thus contribute to the efficiency and effectiveness in the UDAI, to comply with the institutional objective of the Ministry of Education, efficient management that contributes to academic performance of users of public education in our country, and so contribute to the National Plan for Good Living. KEYWORDS: Improvement of administrative processes, organizational development, critical points, process mapping, manual skills, resource optimization, process improvement.