Gestión por procesos de la carrera de Gastronomía de la Universidad Técnica del Norte, una perspectiva desde el modelo de la Fundación Europea para la gestión de la calidad EFQM

Abstract

This research work is presented to gastronomy department of the North Technical University. It contributes significantly to the systemic management in career of gastronomy. Part of the description of the theoretical and scientific approach concerns the application of management process and business management as tools for the standardization of processes, using model quality such as European Quality Management Foundation.(EFQM), elements to establish flow diagrams and concludes with the parameters that determine performance indicators. The methodology used is qualitative type, the results of the interviews showed that there is no defined management model process for the career in colleges. From thence arises the problem that human talent to identify processes that are not aligned to a quality model, makes management measurement and process improvement a difficult task. However, the solution to this problem is a proposal for the design of a process map, with determination and characterization of a process of management and operational support, as well as the identification and proposal of the use of information technologies in the course management.