Diseño de un modelo de gestión por procesos para la Cooperativa de Ahorro y Crédito “Ciudad de Zamora” Ltda, Año 2014

Abstract

The importance of the research provide the credit union City of Zamora, the description of the processes that run through which the Cooperative Talent can perform, this will allow the cooperative work in coordination to provide customer care effectively and efficiently in a predominance of respect and proper attention, maximizing the resources that exist as also the staff working in the cooperative. To develop research methods such as literature, expository, analytical, inductive and deductive used. The processes that were set were determined through analysis of the various activities performed in the credit union "City of Zamora" Ltda., As well as through the determination of work in the different working positions either these administrative or operational, in accordance with the existing manual functions and rules of procedure that has, is presented and prepared in accordance with the existing information in the development of the cooperative operation of analysis.