Modelo de gestión del talento humano basado en competencias para la cooperativa Andina Cía. Ltda., en la ciudad de Latacunga año 2014

Abstract

The topic of this Project that is called “Management Model of Human Talent Based in Competences for the Cooperativa Andina Ltda. In Latacunga during 2014”, is developed in four chapters. This project represents a help for this institution because it will work under the concept of Competences. This new concept will assist the company for getting workers with a higher level of performance. The institution has 23 posts and through several meetings it was possible to establish the different competences for each post. These competences are classified in the following order. Cardinal competences: customer service, company agreement, ethics and team work. Specific competences: assertiveness, self-confidence, self-control, information getting, communication, people management, flexibility, leadership, negotiation, problems resolution, solidarity, decision making and work under pressure. Based on this information we can create a dictionary of competences that will be the main spinal column of the management model of human talent. Many of the skills and knowledge of the workers are not used as they should be. As there are not studies related to this problem many resources are wasted and it is impossible to reach the company goals.