Evaluación y propuesta de mejoramiento de los procesos: administrativos, talento humano y financieros de la Sucursal Regional 1 Quito del Banco del Estado

Abstract

The current research serves as an instrument to analyze how the bank develops its processes and how to improve them. It will be done the lifting of the information of the processes, the evaluation, proposal of improvement and approach of a monitoring tool on the administrative process, human and financial talent developed in Quito No. 1 Regional Branch office of the State Bank and specifically in the Coordination of Institutional Management. First a diagnosis will be held that will identify the points that can be improved, later will be made the design of a proposal for the improvement of such processes, in function of improving the internal management of the organization and give a better service to both internal and external customers. For this, the institutional management processes are a key element to improve the efficiency of the institution. Finally a model of balanced score card to perform an appropriate follow-up of the proposed processes will be presented. For the development of the research, techniques and instruments such as direct observation, in-depth interviews and the survey will be applied which will get real results on the performance of the Bank and the possibility of improvement.