Gestión por procesos en los departamentos de crédito y cobranzas de la cooperativa de ahorro y crédito COOPAC Ltda.

Abstract

In this thesis refers to the study of processes in the departments of Credit and Collections of the credit union COOPAC Ltda., Which is a financial institution with more than 12 years of service in the domestic market, with its parent in the city of Ambato and agencies in the cities of Riobamba, Guaranda, Tena, Coca and Loja. It should be noted that this institution despite being one of the financial institutions within the medium category segment # 3 under the control of the Superintendency of Popular Economy and Solidarity, has no defined processes, so this proposal would be encouraged better work within the standards of quality of service, both for the institution and its partners. For COOPAC Ltda., This proposal is to improve its procedures and if appropriate propose a model of process management in the areas under study and thus officials of the institution can work efficiently and responsibly handling the same format.