Diseño de una guía de implementación de un Sistema de Gestión de Calidad bajo la Norma ISO 9001:2008, en el Departamento de Ciencias Económicas, Administrativas y del Comercio de la Universidad de las Fuerzas Armadas – ESPE Extensión Latacunga, en el periodo octubre 2014 – abril 2015

Abstract

The quality of the current supply of higher education in Ecuador, given the high standards imposed by national and international organizations, is the main challenge that higher education institutions must overcome in the provision of academic services. The main objective of this research is to develop a guide to implementing a system of Quality Management for the Department of Economics, Management and Trade (ECAC) Sciences of the University of the Armed Forces - ESPE Latacunga extension, it offers the services of teaching, research and relationship with society for different university courses that are offered in this extension. This work aims to contribute to the achievement degree of high levels of efficiency of the processes carried out during the provision of services, focusing on quality control in order to achieve the International Certification ISO 9001: 2008. Finally, in the light of the results, conclusions and recommendations to the competent authorities decide the relevance of its application arise.