Diseño de un modelo de gestión por procesos del área de talento humano, para las áreas administrativa, comercial y técnica de la empresa Biozone O3

Abstract

Abstract:The research project "Designing a process management model in the area of human talent, for administrative, commercial and technical areas of the company Biozone 03 Quito 2016", aims to establish the diagnosis of the current situation of the company, in the administrative, commercial and technical processes; this will provide us the necessary information to perform the redesign of the charges, based on the growing needs of the service processes such as sales and after sales service. The methodology used in the development of the investigation, such as interviews and surveys, provides data for the beginning of business process redesign, being this an opportunity for internal growth for professionals who work from home and who know the business management, providing more competitiveness with the ordering and proper use of financial and human resources. Additionally, with the redesign of processes, the interrelation between departments will enhance; decreasing time to purchase sales and technical service, prevailing in the Ecuadorian market due to the customer satisfaction given.