Mejora al modelo de Gestión por procesos para la Unidad Financiera Administrativa de la Intendencia Regional Centro de la Agencia de Regulación y Control de las Telecomunicaciones

Abstract

AThe This paper proposes a model of process management to improve the quality of service provided by the Administrative Financial Unit of the Regional Government Center Agency for Regulation and Control of Telecommunications.

To address poor attention to internal and external customers, has been raised through this research project the realization of an improvement to the Model Process Management it is aimed to improve the service of this unit, in order to comply properly with the offer that the institution proposes.

The first step was to identify existing processes this information and monitoring and measurement was performed, the results could be achieved an improvement proposal to the processes identified.

Have been proposed based on standards of quality indicators, beyond being a cold input processes have taken into account the most urgent needs of the Municipality, also it allows to track each of the identified processes and through its implementation improved performance observed in the processes under study.