Implementación de una estrategia de mejora “cuadro de mando integral”, en la empresa artesanal “Confecciones Werner”, del cantón Cayambe, en el año 2013

Abstract

Garments Werner "gave recognized in the industry for the experience and quality that has offered the owner their customers, but the major constraints to meet all orders is the lack of skilled labor and renewal in knowledge that allow to compete in the market.

The lack of a system of balanced scorecard has limited the performance of employees in the absence of an adequate system of guidance for the development of productive activities, directly affecting customer satisfaction by delaying the release of the product made.

Ultimately, the important thing is to establish a system of signals in the form of scorecard that tells us the variation of the really important variables that we monitor to bring under control the management.