Propuesta de estructuración de procesos de adquisiciones de la Dirección Distrital 17D08 Conocoto a la Merced Salud 2015-2016

Abstract

This research project was carried out in the District Office 17D08 Conocoto a la Merced Salud, which allowed to identify the lack specific processes for the procurement department, leading to a series of administrative difficulties, directly affecting internal and external users, who get poor quality services from the institution. From these findings, it was developed high impact comprehensive proposal for every organizational level, for which it was structured management tools based on processes that will add value to each internal process, in order to improve the quality of the services provided to the relevant groups. To such ends, specific procurement process were designed, as well as friendly flow charts, formal documents for the process, which speed and improve the work flow, and management indicators, as a permanent control and evaluation tool. Finally, there were proposed five strategic axes to make the proposal sustainable in time