Diseño de un Sistema de Gestión de Calidad para la Dirección de Desarrollo Social y Económico del Gobierno Autónomo Descentralizado Municipal del cantón Cuenca, con enfoque a procesos

Abstract

In Ecuador there are classes and well defined social levels, particularly in the city of Cuenca, where some classes are recognized as “exploiters” because of their wealth and political influence, while other classes are identified as “exploited” and economically disadvantaged, who suffer the unfair distribution of wealth. According to the Constitution of the Republic of Ecuador and the National Plan for Good Living, it is necessary to develop equality policies that prevent exclusion and promote social and political coexistence. Decentralized Autonomous Government of Cuenca (GAD for its Spanish acronym), is an actor in this scenario executing public policy through the implementation of free social services. However, the needs and the demands of people in vulnerability grow day by day, requiring for new and better services. The implementation of a quality management system based on ISO 9001: 2008 that provides the requirements of the management model, will allow Social and Economic Development Direction to improve the quality of its internal management processes and achieve greater customer satisfaction