Diseño de un Sistema de Gestión de Calidad basado en la norma ISO 9001:2015 para la empresa Inapesa S. A. en el periodo 2021-2022

Abstract

Abstract: In the present investigation, a design was developed that allows the company Inapesa S.A to meet the requirements of the ISO 9001: 2015 standard, based on a previous analysis of the problems of design and implementation of the quality management system. The proposed design allows defining the necessary phases, applying the process approach, which must be carried out in a particular order and in accordance with certain rules defined by the respective actions, such as procedures and instructions, which must be implemented in the work processes of the company. organization and then monitored, measured, analyzed and improved. The organization will make use of the standard of the norm to demonstrate the ability to consistently provide products and services, meeting regulatory and customer requirements. In this context, the quality management system provides an opportunity for the entity to align its strategic direction with quality, understanding its value in the satisfaction of customers with the goods they receive, and its contribution towards the goal of becoming into a consistent competitor in the market.