Diseñar un modelo de control y seguimiento para reducir la deserción de estudiantes nuevos y continuos de la Universidad Técnica Particular de Loja

Abstract

Abstract: The main objective of this study is to reduce university student dropout through a control and monitoring model through the use of innovative technologies in higher education, which will allow identifying the novelties presented by students for each component so that, with the support of the institutional tutor, a punctual and timely review of the problem is provided. With the adaptation of active chat rooms and in real time (business hours), they will allow interaction between support staff and students to acquire greater knowledge of studies, as well as better development in the operational processes of the EVA platform. The communication channels enabled for students serve to report errors identified in the system and study material, in this way a timely solution will be provided for the development of their activities. These proposed solutions will be very useful for decision-making at the University through data analysis.