Diagnóstico del proceso de selección de talento humano y su incidencia en la rotación de personal del Hotel Virgen Del Cisne

Abstract

Abstract: The present work has as main objective to propose an adequate process of selection of personnel that contributes to the reduction of turnover in the Hotel Virgen Del Swan. This is a company dedicated to the tourism area: their packages include accommodation, transfers, meals and drinks, as well as a tour of the city of Loja. To gather information, interviews were applied to the operational and management, as well as the Design Thinking workshop was applied to the collaborators, evidenced that most of the inconveniences that arise are linked to the non-existence of a recruitment and selection plan, the lack of clarity in the definition of the profiles of the jobs causes work overload in its collaborators and as consequence generates demotivation in them; the lack of recognition demotivates the personal and generates internal conflicts, which result in a tense work environment. These findings allowed the formulation of strategies that contribute to good practice selection and retention of the organization's personnel through internal communication and human talent management.