Gestión del Estrés Laboral en el área de Servicios Estudiantiles de la UTPL: propuesta de Estrategias Innovadoras para reducir el Síndrome de Burnout

Abstract

Abstract: The objective of this research was to propose innovative strategies for managing work stress in the Student Services of UTPL, to improve the well-being of employees. The study sample included 25 employees from that area. One of the chronic manifestations of work stress is the well-known burnout syndrome, which is identified as an occupational phenomenon arising from the imbalance between work demands and the individual's ability to cope with them. This phenomenon negatively impacts both performance and service quality at UTPL, especially in Student Services. A similar case demonstrated that the implementation of a wellness program reduced burnout symptoms and improved job satisfaction, thus validating the effectiveness of strategies similar to those proposed in this research. This work focused on analyzing the issues, considering organizational and individual factors, to formulate improvement strategies based on innovation and effective practices. For this purpose, a comprehensive action plan was developed with a duration of 12 months and an estimated cost of 2715 dollars, aimed at improving employee well-being through incentives, flexible scheduling, positive work environments, and activities for mental and physical health. The implementation of this plan is expected to create a positive work environment, reduce burnout, and improve service quality.