Diseño de un modelo de gestión de calidad basado en la norma ISO 9001:2015 para la panificadora Santa Elena de la ciudad de Zamora año 2020

Abstract

Abstract: The present investigation was based on the development of a management system of quality, based on the ISO 9001:2015 Standard intended for the Santa Elena de la Zamora city, which aims to analyze the current situation of the bakery and Based on this, detect the needs with respect to quality, thus determining way the feasibility of the proposal for a quality management manual, a non-experimental, descriptive, exploratory and field research through a study, as well as the application of the inductive and analytical method, with the support of a check list of follow-up, an interview directed at the business owner and a survey where They establish questions of organizational culture and job satisfaction. All this gave as resulted in the design of a quality management manual to improve processes and services developed. In conclusion, a lack of organizational culture is evident within the company as well as proper management.