Desarrollo de estrategias de transporte de mercadería para el mejoramiento de los procesos logísticos en el área operativa de la compañía de transporte Transsurnorth Cía. Ltda. en la ciudad de Quito

Abstract

Abstract: The operational area of ​​the Heavy Transportation company Transsurnorth Cía. Ltd. represents the backbone of the company since it is the area where all the work begins. workflow, and through information gathering and current diagnosis of the company, three basic logistical processes are identified, which are reception, shipment and distribution. In this curricular integration work, strategies are developed to the logistical processes of the operational area, through the application of research techniques such as the analysis of surveys and interviews with area personnel and the Head of Logistics of the company, it is determined that the most critical process is Reception , therefore, through redesign of the process, description of activities, determination of actors involved in each activity, flowchart design and template designs with the use of ICT tools, strategies are developed to improve the productivity thereof.