Diseño de un modelo de gestión de calidad, basado en la Norma ISO 9001:2015 para la empresa EspAgrotec Especialidades Agrícolas Cía. Ltda., Sangolquí, año 2016

Abstract

Quality management system is a strategic action that companies use to position their brand and products in the market and to be recognized by customers for their quality. The objective of this work was: to design a management model of quality management system, based on ISO 9001: 2015 standard for the company EspAgrotec Especialidades Agrícolas Cía. Ltda., based in Sangolquí. This research has contributed to establishing a quality level analysis, based on the indicators and guidelines established in ISO 9001. Which was applied through a checklist in the company EspAgrotec, with the participation of 46 people between workers and managers. Obtaining results that confirm the weakness identified in relation to processes and principles of quality management system. The information obtains in this study provided the parameters to establish a proposal for the implementation of the quality management system, the documentation, the policies, the indicators and the design of its main procedures, which is a great contribution to quality management system and improvement in the company EspAgrotec Especialidades Agrícolas Cia. Ltda