Modelos integrados de gestión de la calidad y seguridad vial en el sector de transporte de carga pesada: aplicación en la empresa Orfront S.A.

Abstract

This paper proposes a model of integrated systems management of the quality and road safety for the heavy load transportation sector based on the ISO 9001: 2015 (quality management system) and ISO 39001: 2012 (system management of Road safety) norms, the model aims to contribute to the organizations with the control of their operations, increase productivity, reduce traffic accidents and improve the image to customers and suppliers. The implementation of the integrated management model exhibits 5 stages based on the Deming improvement cycle (initial diagnosis, planning, doing, checking and acting) which involve several activities that will not be analogous between one organization to another (type, activity, size , etc.) The project also presents an initial diagnosis to the heavy load transportation company ORFRONT S.A. whose results allowed the development of an implementation proposal of the integrated management system to the Senior Management. The model can be applied to organizations of the public or private sector, by using it as a management tool to control its logistics processes in an efficient and effective way