Diseño de un modelo de Gestión de Procesos para la Unidad de Control Migratorio del Aeropuerto Internacional Mariscal Sucre bajo Norma ISO 9001:2015

Abstract

Migration is an elementary control in the arrival and departure of people, in all the world, and demands a practical and effective participation of all its actors, both officials, government, users and cooperating institutions, not only in the correct application of their processes, but also in their service.

In this context, the present title work is based on an in-depth study of the status of the Quito airport migration service, in order to properly establish its administrative and operational processes under the quality criteria determined by the ISO9001 standard. : 2015, considering the competences, attributions and scope that the current legal framework of the country grants to this control.

Therefore, it is essential to undertake strategic actions that are feasible in the short and medium term in order to implement a process management proposal that is viable for migratory control, and has greater technical and administrative arguments in application of the new Human Mobility Law, with measurable and verifiable results, through systematic procedures.