Análisis de la relación entre gestión de la calidad, gestión del conocimiento e innovación en las PYMES (pequeñas y medianas empresas)” del Ecuador. Año 2016

Abstract

The general objective of the following work was to analyze the relationship between quality management, knowledge management and innovation in SMEs (small and medium enterprises) in Ecuador. The study was of an exploratory-descriptive type, the inductive-deductive scientific method was used and, as a technique, the field research, using a survey, with a Likert rating scale, applied to 120 managers of SMEs in the city of Manta. To give a concrete contribution, the company CIA Security and Surveillance was chosen. LTDA., Which was subject to a case study, evidencing the current situation (status and practice) of the services offered, which allowed to conclude with the elaboration of an improvement proposal that responds to the current demands of the market. The opportunity is clear, since the sector to which it belongs is growing. The purpose is to raise awareness among managers and operational staff about the subject of research, providing them with valid and effective tools that provide support for their organizational development and solve the problems presented