Diseño de una herramienta de mejora, basada en el balanced scorecard para la empresa Monteros Training Group, Quito, 2017

Abstract

The present work of end of degree seeks to design a management tool based on the Balanced Scorecard for the company Monteros Training Group, and perform the analysis of external and internal factors to define strategic objectives and strategies aligned to the vision of the institution for its control and future monitoring. The application of this tool will allow to visualize the management of the company through a strategic map, to communicate to all the members of the institution the strategy in a graphic way and at the same time generate action plans aligned and complemented with each one of the established objectives. And additional will allow to create indicators of financial measurement, processes, customer satisfaction and learning-growth, which will help to measure performance results in determined periods according to the company's need.