Diseño de un modelo de gestión de procesos en la empresa Comercial Hidrobo S.A. Comhidrobo de la ciudad de Ibarra

Abstract

Abstract:The objective of this research was to develop an implementation plan for a process management model at Comercial Hidrobo S.A. Comhidrobo company located in the city of Ibarra.The work began with the verification of the theories on process management through the theoretical framework, in order to adequately support the proposed management model. To collect the information, the techniques of observation and documentary review provided by the company were applied, which allowed us to collect the necessary data to understand the current situation of the company and to be able to meet each of the proposed objectives. To carry out the proposal, theprocesses that generate value were identified, that is, operational processes such as pre-sale, sale, services, and post-sale; In addition, it was possible to identify the strategic and support processes that are also important in the organization, however, it focused on the processes that add value. The processes have been detailed, as well as their main elements such as objective, scope, managers, input, outputs, documents and management indicators, which will allow measuring the fulfillment of activities.